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Refunds & Returns

RETURNS

To be eligible for a return, you must contact us within 5 days of receiving the item(s). You will receive a confirmation email with instructions. All items must be shipped back to the address in the email and postmarked within 7 days of its delivery date. Please note that buyers are responsible for return shipping costs, and are non-refundable. To complete your return, we require a receipt or proof of purchase.

Several types of goods are exempt from being returned. We do not accept returns on bath products, sale items, made-to-order and custom made items.

REFUNDS

For a full refund, item(s) must be securely packed and returned unused, and in it's original condition. If not, the buyer is responsible for any loss in value. Items must be returned in our possession within 14 days from the original purchase date. After 14 days, you are ineligible for any refund, exchange or credit.

There are certain situations where only partial refunds are granted, which includes any item not in its original condition, is damaged or missing parts for reasons not due to our error.

For items you receive defected or damaged in transit, please email us with photos of the damages at ThePrettyEclectic@gmail.com. Please ship item(s) back to us postmarked within 7 days of its delivery date. Once your item is received and inspected, you will receive an email on whether we can provide a replacement or issue a refund.

If your request for a refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 7-14 business days. 

If you receive a refund, the cost of return shipping will be deducted from your refund amount.

LATE OR MISSING REFUND

If you haven’t received a refund yet, first check your bank account again or contact your credit card company. It may take some time before your refund is officially posted. If you still have not received your refund in 30 days, please contact us at ThePrettyEclectic@gmail.com.

SALE ITEMS

All Sale items are final and cannot be returned.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with photos of the damages at ThePrettyEclectic@gmail.com

SHIPPING

Please ship items back to us securely in its original packaging. If you are shipping an item over $75 back to us, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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