FAQ

WHAT IS YOUR RETURN POLICY?

Upon approval, items must be returned in our possession within 14 days from the original purchase date. A restocking fee may apply. Please read our Refund and Return Policy Terms Here.  

HOW DO I EXCHANGE MY ORDER?

We can exchange your order within 14 days of receipt. Your order MUST be in original resale condition.

Please contact us to process an exchange.  

HOW IS MY ORDER PACKAGED?

All items are thoughtfully packaged in our branded mailer boxes with tags and care instructions. All jewelry includes a polishing cloth.

DO YOU USE REAL CRYSTALS/GEMSTONES?

Yes. All of our crystals are ethically sourced and every crystal is natural and unique. Specific crystals, such as Aura and Titanium, are processed with a metal coating, which creates their iridescent metallic sheen. The gemstones that we use have been tested and verified by Gemological Institute of America (GIA) for their authenticity.

WHAT KIND OF METALS DO YOU USE?

We work with a variety of metals, such as: Gold Filled, Gold Plated, Copper, Brass and Sterling Silver. Every piece is finished with a clear protective coating. Please refer to our care instructions on how to keep your jewelry looking brand new.

WHAT IS GOLD FILLED?

Gold filled is a beautiful and more affordable alternative to expensive solid gold. Gold filled jewelry is composed of a genuine solid layer of gold permanently bonded onto a base metal using heat and pressure. Gold filled contains 100 times more real gold than gold plated metals and has the same appearance as solid gold. Gold filled is extremely durable, will not chip or flake, and is tarnish resistant. Compared to gold plated and electroplated jewelry, the layer of gold on gold filled pieces is up to 25 times thicker. Gold filled jewelry is also a great option for people with sensitive skin.

WHAT IS ELECTROFORMING?

Some of our jewelry and hair accessories are handmade through a process called Electroforming. It is an electrodesposition process that involves building thin layers of metal onto a piece by electrically and chemically removing the copper from a source onto a connected piece suspended into an acid solution and electrical charge. It is a slow process that is concluded in a series of steps, but the results are oh so rewarding!

CAN YOU REPAIR MY JEWELRY?

Complimentary repairs will be honored within 30 days of receiving your order. Customer is responsible for shipping cost.

All repair requests after 30 days will be assessed on a case-by-case basis and may be subject to a fee as well as a return shipping fee. Repair fees range from $8-$20 for all jewelry pieces. Pricing is determined by type of repair, materials, stone/crystal, availability, etc.

Please contact us so that we can assess your needs and what we are able to do for you. All repairs will be processed in a timeframe of 15-20 business days. 

WHY DON'T MY CRYSTALS / SHELLS EXACTLY MATCH THE PHOTO?

All crystals and shells are natural and no two are the same. We handpick each piece and match them as precisely as possible. 

WHAT IF MY PIECES DON'T FIT?

If your order does not fit you, please contact us immediately. We can exchange for the correct size or necklace. Excludes custom items. 

BRIDAL ORDERS

We love creating jewelry and accessories for brides and bridal parties! If you are purchasing a large bridal order, please email us with your details for a large order discount.

WHOLESALE

Wholesale inquiries are welcome! Please refer to our Wholesale Page for more info. 

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